Kool-Aid Man Mystery Flavor Sweepstakes

FREQUENTLY ASKED QUESTIONS

If you can't find an answer to your question below or need further details, please check out the Official Rules or fill out the contact form to get in touch with our customer care team.

Q. So what happened to Kool-Aid Man?
A. Kool-Aid Man went searching for the newest flavor of Jammers, but got lost trying to find his way back home and is trying to retrace his steps so he can reveal the mystery flavor. The bad news? He left his GPS and phone and forgot to tell his friends he was leaving! The good news? Once we find him, we find the flavor!
Q. What are the prizes?
A. THE GRAND PRIZE: A $10,000 trip to anywhere in the U.S.!

INSTANT WIN PRIZES:

  • (400) Kool-Aid Phone Case
  • (400) Kool-Aid Mystery Socks
  • (200) Kool-Aid Insulated Mug


See the Official Rules for complete details.
Q. How many times can I play for a chance to win?
A. You can scan your pouch, guess where Kool-Aid Man is, and see if you're an instant winner once every day until we end the search.
Q. I don't have a pouch to scan. How do I enter?
A. If you can't get your hands on the new Mystery Flavor Jammers, that's ok. We can help get you in on the search for Kool-Aid Man, just click here.
Q. I'm having trouble scanning. What should I do?
A. Here are a few tips that might help you scan!

  • Be sure you're scanning the front of a Mystery Flavor Jammer pouch.
  • Try moving your pouch out of direct light to avoid any glare.
  • Make sure your pouch is in a well-lit room and is clearly visible through your camera.
  • Keep your pouch still to avoid any blurriness.
  • Align your pouch within the guidelines shown on your camera screen.


    • If all else fails and you're still having trouble scanning, you can click here to continue.
Q. I won a prize, but never received an email with more details. What should I do?
A. Please search the inbox, including your spam folder, for an email from customercare@helloworldfulfillment.com. If you still cannot find the email, please fill out the contact form to let us know so that we can assist.
Q. I think I'm having technical issues. What should I do?
A. Try these troubleshooting tips:

  1. Make sure you're using the most up to date version of your browser.
  2. Check to see that JavaScript is enabled in your browser settings.
  3. Clear your browser's cookies and cache.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive in each promotion, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@helloworldfulfillment.com.
Q. Why can't I use my P.O. Box address to register?
A. Your home address allows us to identify your residence for eligibility purposes and tells us where we should send any prizes you win!